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Privacy Policy


It is the policy of Freshii UAE to respect your privacy. To better protect your privacy we provide this notice explaining our online information practices at and the choices you can make about the way your information is collected and used. This notice applies only to information collected or submitted on the Site. By using the Site, you agree to the collection and use of your information as described herein. We reserve the right to change these terms and will post any changes on this page so that you are always aware of what information we collect and how we use it. We encourage you to check this page regularly. Your continued use of the Site following any changes will constitute your acceptance of such changes.

The Information We Collect

There are several types of information we collect on the Site. On some pages on the Site. you can voluntarily provide personally identifiable information such as your name. postal address. e-mail address and phone number when you contact us with an inquiry, request. or suggestion. provide feedback on our products, participate in a marketing program, or register to receive promotional materials. If you are interested in applying for a job at Freshii UAE. we may collect your resume. We do not knowingly collect personally identifiable information from visitors to the Site who are under thirteen years of age.

The Way We Use Information

Except as disclosed in this notice, we do not sell or disclose your personally identifiable information to third parties without providing you an opportunity to opt out or otherwise prohibit such use. We may access, use or disclose your personally identifiable information to operate, maintain, service or improve the Site; provide targeted e-mails, surveys, or promotional offers to you; analyze the Site to make it more effective, or for other general internal business purposes. 
If Freshii UAE is sold to or merges with another company, some or all of the information collected from you may be transferred to a third party as a result of the transfer of assets. We may also disclose your information when we determine it is necessary to comply with applicable laws or protect the interests or safety or Freshii UAE or other visitors to the Site.


If you would like to make sure we do not share your email address or other customer information with any third parties or that we not provide you with targeted e-mails. surveys or promotional offers, send us an e-mail opting out of these communications to Please note that we may occasionally contact you for administrative purposes even if you opt out of these communications.


The Site may contain links to other sites, including among others those of advertisers and other third parties and companies whose trademarks appear on the Site. We are not responsible for the information collection practices or the content of the sites to which we link. 
If you have any questions or comments about these Terms of Use, please email us at

Refund Policy

Refund Policy

All sales are final and cash refunds will not be given. Users balance is only redeemable for product at participating Freshii locations. In the event you feel that your account has been charged in error, you must notify us at within 7 days of purchase.


You have the right to cancel your order up to five minutes after your order is placed on the Freshii UAE platform. After this point, the restaurant would have started to prepare the food and therefore no refunds would be possible. For the avoidance of doubt, timing will be assessed based on the point you place your call. In the event of a cash-on-delivery order, your order will be delivered as instructed and cash must be collected by the rider. 

Any questions, complaints or claims regarding the Application should be directed to:

Freshii Ltd.
Customer Care (

Toll Free Number (800 3737 444)



Welcome to By accessing this Site. you agree to be bound by the terms and conditions below. If you do not agree to all of the terms, please do not use the site. Freshii UAE may from time to time modify or revise the terms by updating this Web page. Your use of our Site following any such change constitutes your agreement to follow and be bound by the terms as changed. If any change is unacceptable to you, your only recourse is to terminate your use of the Site.


This site its content, function and all information, products and services contained in or offered through this site are approved on an "as is" and "as available" basis without presentations or warranties of any kind. FreshiiUAE expressly disclaims all such representations and warranties either express or implied including without limitation, warranties of title, merchant-ability fitness for particular purposes or non-infringement and any implied warranties arising from the course of dealing or course of performance. FreshiiUAE does not warrant that this site or its contents will be complete, accurate, timely, uninterrupted, secure or error-free or that defects will be corrected. All information on this site is subject to change without notice, some jurisdictions do not allow the exclusion of certain warranties so some of the above exclusions may not apply you.


In no event shall Freshii UAE be liable for any direct, indirect, consequential, special or incidental damages arising out of or related to your use of or inability to use this site. Some jurisdictions do not allow the exclusion of certain warranties so some of the above exclusion may not apply to you. 


This Site and its contents, including but not limited to, text, photographs, graphics, illustrations, video, sound and other material (all such content collectively referred to as 'Content') are protected under the United States and international copyright Laws and are the property of Freshii UAE or its third-party licensors. All rights reserved. All logos, splash screens, page headers, custom graphics and button icons displayed on this Site are service marks, trademarks, and/or trade dress (collectively, 'Marks') of Freshii UAE or its third-party licensors. Except as specifically permitted herein, copying, distributing, transmitting, displaying, modifying, selling or participating in the sale of, or otherwise exploiting or using any Content or any Marks in any form or by any means without the express written permission of Freshii UAE is prohibited and may violate the copyright or trademark laws of the United States and/or other countries. 

The Site and its Contents, other than the Contents of the Press Room, are intended solely for personal, noncommercial use by the users of our Site. You may download or copy the Contents displayed on the Site, other than the Contents of the Press Room, for your own use provided that you maintain any notices contained in the Content, such as all copyright notices, trademark legends or other proprietary rights notices. The Contents of the Press Room may be downloaded only by designated employees of the Freshii UAE, business associates, advertising agencies and news media for use in a noncommercial manner. In using downloaded materials, copyright and trademark notices shall be displayed and used in the manner shown or specified. No right, title or interest in any downloaded materials is transferred to you as a result of any such downloading or copying. No reproduction of any part of this Site may be sold or distributed for commercial gain nor shall it be modified or incorporated in any other work, publication, or website. Freshii shall have no liability or any responsibility whatsoever for any loss suffered caused by viruses that may infect your computer equipment or other property by reason of your use of, access to or downloading of any material from this Site. If you choose to download material from this Site you do so at your own risk.


We appreciate your comments, remarks, feedback suggestions, ideas, inventions, artwork developments, concepts, and other types of communications and submissions you disclose or transmit to us (collectively, 'Submissions'). So long as no personally identifiable information is disclosed, Freshii UAE is free to use the Submissions for any purpose whatsoever. By making a submission, you grant Freshii UAE and its affiliates a perpetual, irrevocable, worldwide, royalty-free right and license to use, reproduce, modify, adapt, publish, translate, create derivative works of, distribute, publicly perform, publicly display, develop, manufacture, advertise, and market your Submissions and any related copyrights, moral rights or other intellectual property rights therein. Any such use is without compensation. By making a Submission, you also warrant that you own the material/content submitted, that it is original, that it is not defamatory, and that Freshii's use of the Submission will not violate any third party's rights. Freshii is under no obligation to use the information submitted.


You agree to defend, indemnify and hold Freshii UAE and each of its subsidiaries, affiliates, franchisees, licensees, officers, directors employees and agents, harmless from and against any and all claims, losses, damages, liabilities, costs and expenses, including reasonable fees and expenses of counsel, incurred or suffered by them and arising from or related to your (i) use of the Site or (ii) violation of any of these Terms.


Freshii UAE reserves the right, for any reason, in its sole discretion, to terminate, change or suspend any aspect of the Site including but not limited to content, features or hours of availability. Freshii UAE may impose limits on certain features of the Site or restrict your access to part or all of the Site without notice or penalty.


You are solely responsible for the content and context of any materials you post or submit through the Site. You warrant and agree that while using the Site, you shall not upload, post, transmit, distribute or otherwise publish through the Site any materials which: (a) are unlawful, threatening, harassing or profane: (b) restrict or inhibit any 0th er user from using or enjoying the Site; (c) constitute or encourage conduct that would constitute a criminal offense or give rise to civil liability, or (d) contain a virus or other harmful component, advertising of any kind, or false of misleading indications or origin or statements of fact.


For an explanation of our online information practices with regards to information collected or submitted to the Site, please see our Privacy Policy.


These terms constitute a binding agreement between you and Freshii UAE and super-cede all prior agreements between the parties regarding the subject matter herein. If any provision of the Terms shall be found by a court of competent jurisdiction to be unlawful, void, or for any reason unenforceable then that provision shall be deemed severable from the Terms and shall not affect the validity and enforceability of any remaining provisions. The Terms are effective until terminated by you or Freshii UAE, which Freshii UAE may do at any time, without notice, in its sole discretion. If you become dissatisfied with the Site, your only recourse is to immediately discontinue use of the Site. All provisions of the Terms regarding representations, warranties, indemnification, disclaims, and limitations of liability shall survive the termination of the Terms. 

If you have any questions or comments about these Terms of Use, please email us at

Freshii - Karama Central Kitchen

Amber Wasl Building, Near Post Office - Dubai

Open Weekdays 9:30 AM - 20:30 PM

        Weekends 11:30 AM - 19:30 PM

Call 800 3737 444

      800 freshii

Freshii - Dubai Internet City

DMC - Office Park Building, Block C, Ground Floor

Open Weekdays 8:30 AM - 21:00 PM

         Weekends 11:00 AM - 21:00 PM

Call 800 3737 444

      800 freshii

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